Refund policy

Luxe & Aura Return and Refund Policy

You may request a return within 14 days of receiving your order.

Return eligibility
Items must be unworn, unused, in their original condition, and in their original packaging. Please provide your order number or proof of purchase.

Requesting a return
Email luxeaurastore@gmail.com within 14 days of delivery with your order number and the item you wish to return.

Email us before returning an item. We’ll provide return instructions and an address if a return is required. Please wait for our instructions before shipping anything back. Do not use the address on the original package unless we instruct you to.

Return shipping
Customers pay return shipping for change-of-mind returns. For approved damaged, defective, or incorrect-item returns, Luxe & Aura will cover required return shipping or provide another resolution.

Damaged or incorrect items
Inspect your order upon arrival. Contact us promptly with your order number and clear photos of the item and packaging if something is damaged, defective, or incorrect.

Refunds
We’ll notify you of approval after receiving and inspecting any required return, or reviewing your request if no return is required. Approved refunds go to your original payment method. Your bank or payment provider may take additional time to post the refund.

This policy does not limit your rights under applicable consumer protection laws.

Contact: luxeaurastore@gmail.com