Terms of service

Luxe & Aura — Terms of Service

1. Overview
These terms apply to purchases from and use of the Luxe & Aura online store. Our store is hosted on Shopify. Please also review our Privacy Policy, Shipping Policy, and Return and Refund Policy.

2. Using our store
You must be legally able to enter into a purchase agreement or use the store with a parent or guardian’s authorization. You may not use our website for unlawful activities, fraudulent purchases, or interference with the website’s security or operation.

3. Product information
Please review each product’s description, materials, measurements, and selected options before ordering. A purchase includes only the items specified in the selected option. Product colors may appear slightly different depending on screen settings and lighting.

4. Prices and payment
Prices are displayed in U.S. dollars unless otherwise indicated. Applicable taxes and any shipping charges are shown at checkout. Prices and promotions may change for future purchases.

If a material pricing or listing error affects your order, we will contact you before proceeding with any correction. If your order is canceled, payments collected for canceled items will be refunded.

5. Orders and availability
Please provide accurate contact, payment, and shipping information. Products are subject to availability. We may decline or cancel orders involving suspected fraud, unavailable items, or material listing errors. We will notify you and refund payments collected for canceled items.

6. Shipping and fulfillment
Some orders are shipped directly by our fulfillment partners. Items may arrive in separate packages. Processing and delivery information is provided in our Shipping Policy and relevant product or checkout information.

If we cannot ship within the stated shipping timeframe, we will notify you and offer the option to agree to the delay or cancel the affected items for a refund, as required by applicable law.

Contact luxeaurastore@gmail.com promptly about missing, damaged, or incorrect deliveries.

7. Returns and refunds
You may request an eligible return within 14 days of receiving your order. Items must be unworn, unused, in their original condition, and in their original packaging.

Email luxeaurastore@gmail.com before returning an item. We will provide instructions and an address if a return is required.

Customers pay return shipping for change-of-mind returns. For approved damaged, defective, or incorrect-item returns, we cover required return shipping or provide another resolution. Approved refunds go to the original payment method.

Please review our Return and Refund Policy for complete details. These terms do not limit your rights under applicable consumer protection laws.

8. Order changes and cancellations
Email us promptly if you need to change or cancel an order. We will check whether the request can be accommodated before fulfillment. If an order has already shipped, our return policy applies, subject to applicable law.

9. Privacy
Personal information is handled as described in our Privacy Policy.

10. Website content
Content owned by Luxe & Aura may not be copied or used commercially without permission. Third-party trademarks, images, and other content remain the property of their respective owners.

11. Updates to these terms
We may update these terms by posting a revised version. Updates apply prospectively and do not remove rights relating to purchases already made.

12. Contact
For questions about these terms or your order, email luxeaurastore@gmail.com.