Shipping policy

Luxe & Aura — Shipping Policy

Shipping destinations and rates
We ship to U.S. addresses supported at checkout. Free standard shipping is available on products identified as eligible. Any applicable shipping charges are displayed at checkout before payment.

Processing and delivery time
Please allow approximately 15 business days total from payment confirmation to delivery, including order processing and standard shipping. Business days exclude weekends and holidays.

This is an estimate, not a guaranteed arrival date. If a product or checkout displays a different delivery estimate, please refer to that information.

Order fulfillment
Our fulfillment partners may ship products directly to you. Orders containing multiple items may arrive in separate packages on different dates.

Tracking
When tracking is available, we will email your tracking information after shipment. Updates may take time to appear after a shipping label is created.

Shipping delays
If we cannot ship within the stated shipping timeframe, we will notify you and offer the option to agree to the delay or cancel the affected items for a refund, as required by applicable law.

Shipping addresses
Check your address carefully before ordering. Email luxeaurastore@gmail.com immediately if you notice an error. Address changes may not be possible once fulfillment begins.

Missing, damaged, or incorrect orders
Contact luxeaurastore@gmail.com with your order number and details. For damaged or incorrect items, include clear photos of the item and packaging when possible. We will investigate and arrange an appropriate resolution.

Returns
Eligible returns must be requested within 14 days of delivery, as described in our Return and Refund Policy.

Email us before returning anything. We will provide instructions and an address if a return is required.

Contact
For shipping questions, email luxeaurastore@gmail.com.